This page explains what information Real Network Fixes collects and how it’s used.
Network issue submissions
When you submit a network issue, we collect what you enter in the form: the problem description, equipment details, test results, an optional screenshot or photo, and your email address. We use it only to review your issue, send you troubleshooting guidance and reply to your messages. Please don’t include passwords, account numbers or other sensitive information.
Email sign-ups
If you sign up for new guides, we store your email address to send you updates. You can unsubscribe at any time.
Feedback and preferences
“Did this solution work?” answers are counted per article and aren’t linked to your name or email. Your light or dark mode choice is saved only in your own browser.
Sharing
We don’t sell your information. We share it only when needed to provide the help you asked for, or when required by law. The site is hosted by a web hosting provider that stores the site’s data on our behalf.
Keeping and deleting your information
We keep submissions for as long as needed to help with your issue and improve our guides. To ask us to delete your information, submit a request with “Privacy request” as the problem title and the email address you used.
Last updated: November 8, 2026